TERMS
& CONDITIONS
Quotation
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A quotation
will normally be issued a maximum of five (5) working days from
receipt of an enquiry. |
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A quotation
will be valid for a maximum of thirty (30) days only from the date
of issue. |
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What is
required in order for us to quote - A Standard Catalogue Item
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1.
Reference - Item Code
2. Quantities
3. Finish - Painted or Stained
4. Material - Mahogany, Teak, Recycled Timber, Rattan, Water Hyacinth
or Seagrass
5. Fabric - Local, Calico or Clients Fabric.
6. Leather - Local, Imported or Clients Leather
7. Glass - Standard or Tempered (applicable for Coffee & Dining
Table Tops only) |
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What is
required in order for us to quote - A Custom Design : |
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8. Picture
/ Sketch of the required design
9. Dimensions
10. Quantities
11. Finish - Painted or Stained
12. Material - Mahogany, Teak, Recycled Timber, Rattan, Water Hyacinth
or Seagrass
13. Fabric - Local, Calico or Clients Fabric.
14. Leather - Local, Imported or Clients Leather
15. Glass - Standard or Tempered (applicable for Coffee & Dining
Table Tops only) |
Production
Period
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Dependant on
the size of an order, production is estimated to take no longer
than ten (10) weeks from the receipt of the deposit. |
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Custom designs
- For custom designs our Technical Department will, in accordance
with each particular requirement, process shop drawings which will
be forwarded to the client for approval. |
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Upon approval,
such drawings should to be signed and dated by the client and returned
to us in order that production may commence. |
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You
are responsible for checking that all details and aspects of your
order are correct and suitable for your requirements these should
include measurements, quantities, specific details, finishing colours,
fabrics and textures. |
Cancellations
& Amendments
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You
have the right to cancel an order at any time prior to the initiation
of production. If an order has been, or is being processed however
cancellations will not be possible. |
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We will endeavor
to accommodate any changes you may wish to make after your order
has been placed however, given that all orders are processed immediately
upon receipt, we cannot guarantee that all alterations will be possible.
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Shipment
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Shipment
volumes - These are by 20’ (twenty-foot), 40’ (forty-foot)
and 40’HC (forty-foot high cube) containers. Orders less than
a container volume are calculated by the cubic meter and shipped
on a “Less Container Load” basis (LCL) |
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Transit Times
- Approximately thirty (30) days to most US and European ports |
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FOB - All quotations
are inclusive of documentation fees, local handling and trucking
fees, packing and stuffing fees, port loading fees and all other
local charges levied in the packing and delivery of your container
to the port. |
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Insurance -
the insurance of each shipment remains the responsibility of the
client and is not included in any of the prices quoted. |
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Local Handling
Charges at Destination - Our quotations are not inclusive of local
handling fees levied by the port of destination. |
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Estimated Shipment
Cost - Should the client so desire; prior to the shipment of any
container we will request quotations from various shipping / forwarding
agents who sail to the required destinations. |
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o These
quotations will consist of:
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Transit Time
• Routes and cost of ocean freight
• Each Quote will be passed to the client in order that
they may confirm their preference. |
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Collect payments
- All shipments will be made on a Freight Collect basis. |
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Original Documents
- These consist of Bill of Lading, Certificate of Origin, Fumigation
Certificate, Commercial Invoice and Packing List all of which take
approximately ten (10) days to process. Upon receipt of any outstanding
balance due, three (3) complete sets of original documents will
be forwarded to the client via courier. However, upon shipment of
each container we will endeavor to supply as quickly as possible
a copy of the Bill of Lading (BL) via email as verification of shipment.
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Delivery
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Wood
is a natural material and as such each piece will have a unique
and diverse grain and knot pattern. Pieces are not matched and it
is possible that there may be a slight variation in dimensions,
appearance, colour and finish. |
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The dimensions
of all handmade pieces may differ by up to +/- 2 cms from the sizes
listed in our catalogue and it is your responsibility to measure
both the access and final resting place of any item ordered. |
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Every effort
will be made to ensure that the products we supply correspond as
closely as possible to those displayed in our catalogues however,
due to the handmade nature of much of our furniture there may be
slight variations. No responsibility can be accepted for these variations
which may include, but are not limited to; slight differences in
overall dimensions and or shades of fabric. |
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Please bear
in mind that colours presented by computer browsers may differ slightly.
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Upon arrival
should any item be found to be defective our customer service department
should be notified within a period of no later than14 days. |
Materials
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Mahogany
- A pinkish wood when freshly cut acquires a deep warm brownish
red colour as it matures; it is of fine to medium texture with uniform
to interlocking grain ranging from straight to curly. Mahogany polishes
to a high luster, with excellent working and finishing characteristics
and is regarded by many as the world’s premier wood for fine
cabinetry and high class indoor furniture. |
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Teak - A light
coloured wood, Teak is extremely dense-grained and highly resistant
to rot, warping, shrinkage and swelling. Its high natural oil content
acts as a natural preservative to the wood, a quality that makes
teak both stable and resistant to climate extremes and the ultimate
choice for stable long lasting outdoor furniture. Changes in the
moisture content of the wood may result in the occasional appearance
of fine cracks in the end grain of heavier components i.e. legs
or arms however, such cracks are perfectly normal and will not affect
the life or serviceability of the furniture. |
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Pine - A soft
wood, usually white or pale yellow in colour with a very knotty
texture that is clearly exhibited regardless of whatever finish
is applied. |
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MDF; Medium
Density Board - A strong and stable manmade board comprising of
a homogeneous structure with uniformed texture and properties throughout.
There are no identifiable grains or knots and it is an ideal material
for use on items of furniture requiring a painted finish. |
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Plywood - This
was the first type of engineered wood to be invented and consists
of thin sheets of wood veneer glued together with the direction
of each ply’s grain differing from its neighbors by 90°
a process known as cross-banding. The most common reason for using
plywood instead of solid timber is its resistance to cracking, shrinkage
and warping coupled with its general high degree of strength. |
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OSB; Oriented
Strand Board - This is a man made board comprising of strands of
timber formed together with a binding material under great heat
and pressure. OSB is very stable and adapts favorably to different
atmospheric conditions making it a satisfactory material used to
create high quality furniture frames. |
Finishes
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Painted
Furniture - This is an attractive alternative with patinas being
applied by hand thereby affording a uniquely individual appearance
to each item. Differences in finishes between each product are a
feature of painted furniture and should not be considered a defect.
It should be noted that over time painted furniture may develop
fine cracks over joints due to natural timber movement. |
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Stained Furniture
- This is a process used to accentuate the grain and colour of the
wood originally used to make the furniture. Different shades of
stain are available affording a range of lighter through to darker
overall colours. Dependant on the structure and age of the wood
i.e. mahogany, which darkens as it matures, there may be slight
fluctuations in shades. |
Cupboards
and Cabinets
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Products
with doors are manufactured to sit on level floors; if the doors
of any particular item do not hang correctly it generally means
that the floor is not level. Floor wedges or adjustable door hinges
/ feet will be supplied in order to combat this. |
Payment
Terms
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Telegraphic
Transfer made payable to our bank |
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50% Deposit
upon confirmation of an order |
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50% Upon Shipment
of each container |
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Ownership of
the goods will only pass to you when we have received full payment
of all sums due in respect of the goods. |
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